COVID-19 Updates and FAQ's
First, thank you to our members for the overwhelmingly positive response to our letter. Many of us who volunteer for the board have been on for years and thought we had seen it all. We also thought the financing and installation of a new pool would be the most difficult thing we would ever have to do. Little did we know then how things would change in an instant for summer 2020. We know this situation presents so many difficulties and unknowns which is hard for all of us. We also know that each person has different feelings about the situation and the rules that need to be followed. It is our goal as a board to try to provide a familiar respite for our members while also maintaining safety as dictated by the state and local board of health, while at the same time making the most fiscally responsible decisions for the club. The balancing act is not an easy one, but this board is going to do all we can to make the best of a hard situation.
While you may not always agree with the answers to the questions you may have, know that we, as a board, are doing our best to be honest and transparent and to do the best we can for the members, staff and community at large. We understand this situation still leaves a lot of uncertainties for the 2020 season, if you are uncertain or unhappy about the restrictions we are required to put in place for this season we suggest you request a refund of your membership dues by June 1st. To that end, if you have additional questions email us at email@example.com and a member of the board will respond to your inquiry promptly.
With warm regards,
The RM BOD
We have compiled a list of questions that we received and hope this will help to clarify some items. Please note, as we receive additional questions and updated guidance we will continue to update this page, so check back often.
We will be utilizing the pool 7 days a week from morning until evening. We will have periods of time that will be used for cleaning and disinfecting the facility as well as cleaning the pool. It is our intention to use all available pool time for members.
Slots will be given for the total number of people included in your family (we will not try to determine how many from each family unit will be attending at any given time, rather we will have space open for all members of the family should they choose to attend).
It is our intention to poll those members that choose to attend the pool this year as to what day of the week and time during the day are preferable. We realize some families have one or both parents working as well as other schedule difficulties. We will make every effort to accommodate. We also know that may families want to attend the pool at the same time as their friends/family. We will also attempt to accommodate this. As we know more about the capacity numbers from the state guidelines we will be able to start to make a schedule. The capacity restrictions will tell us how many trips per week members will get. That information will guide how we pull the schedule together. More info to come on this topic.
There have been a significant number of people who have requested to know the amount of time they will have at the pool. While we can not answer that definitively we can tell you a little about the numbers and possible scenarios we are looking at. Here are the facts as they stand now:
- It is our goal to have 5 time slots of 2 hours each day for all 7 days of the week. We will leave 30 minutes between each slot for complete disinfection of the facility.
- We currently have approximately 600 individual members (this number represents the total number of people in all family and single memberships ). This number will probably surprise many. In reality this number is lower than it would be in a "normal" year.
- We don't know if capacity numbers will be just a number given to us, or calculated by square footage at the facility. The later would be more beneficial, but this will come directly from the state/BOH.
We thought it would be helpful to give members a few scenarios to look at.
Scenario 1 ~ 25 people max during one 2 hr time slot - This is a very conservative scenario. Under this scenario members would be guaranteed one entry every week (The math says 1.6, which means every member would get an extra day every couple of weeks)
Scenario 2 ~ 50 people max during one 2 hr time slot - This scenario starts to look a little better. This is 2 times a week (again, the math says 2.9. This means every member would get an extra day every couple of weeks) This scenario brings us very close to 3 times a week, which would be ideal under these circumstances.
Scenario 3 ~ 75 people max during one 2 hr time slot - This starts to look even better. This guarantees 4 times a week. (math is 4.3, so every few weeks you would gain an extra day)
Scenario 4 ~ 100 people max during one 2 hr time slot - This will give each member 5 trips per week (math = 5.8)
We wish we had a better idea of if and when we would reach any of these numbers, but the harsh reality is we just don't know. This will be a roll of the dice for all members who choose to attend the pool this season. We completely understand that many will look at these scenarios and decide it is too much to risk for potentially not alot of time. We understand that! Many have asked if there is the option to lower the membership dues to adjust for less time allowed at the pool, unfortunately that is not a possibility. There are many expenses that we will incur just to open and run the pool. Even though members won't have the access they are used to we still need to pay our staff, purchase chemicals to run the pool, electricity, and all the other fixed expenses that are involved with running our facility. This is not a situation exclusive to Russell Mill, all we can do is put the best plan possible in place.
**Please note, while our capacity numbers are low we will control the scheduling and will make every effort to accommodate schedule requests, once you are assigned a time slot you will not be able to exchange it for another. You will not be able to trade time slots with other families. We will be checking in all families and family members according to the schedule that we publish. Adherence will be strict. If we are able to get our capacity number up around 75 0r 100 we will have more flexibility in our scheduling and may be able to let members play a larger role in selecting their slots. While the capacity numbers are low we will control that process to ensure parity across all members. We are faced with many obstacles to opening this year and one of the largest endeavors will be to make a schedule that adheres to guidelines while giving all members an equal number of hours.
For those members who are NOT joining this year there are 2 options:
For those of you that have NOT paid yet:
We know, not an ideal answer. The odds of us getting the guidelines we need from the state before June 1st is not likely. We realize this makes your decision really difficult. It certainly does not help us either. Unfortunately we are forced into the states timeline.
Many of you may ask why we need to know your intentions before we receive the guidance and this answer is pretty straight forward. We need to know how many members we have that are willing to attend, regardless of guidelines. If we only have a small number of willing families we need to make early decisions that will help us make sound financial decisions. Conversely if we have 200 returning family memberships we know we will have greater needs in terms of staffing and other club resource needs.
We know this isn't an ideal situation for our members, it is also not ideal for those of us tasked with running the club. We are being asked to completely change our business model in the period of what will probably be a couple weeks time (from the time we get the guidance to the time that we are allowed to open). That is a monumental task. We are also tasked with procuring equipment and materials that we have never had before. We have been given very strict rules for cleaning and disinfecting and specific chemicals that need to be used. We will also be required to procure PPE for our staff to keep them safe. The sooner we know how many members are interested in attending the more informed decisions we can start to make on staffing and other needs. Its a very delicate balancing act.
This is a great question that we do not have a definitive answer to as of yet. This is another situation that can change based on the guidelines for phase 2. If the guidelines only allow for a small number of members in the club at a time there is a pretty good chance that if the weather is poor during your time, we will not have the ability to give you a make up slot. Conversely if we can have larger crowds we may be able to build in a cushion to allow for make up slots due to inclement weather. We would love to give a more difinitive answer to this question, but without the guidance we just can't say with any certainty how this will be handled.
Also, we can not control the weather. If we have a very wet summer, we may not have the ability to reschedule everyone. There just may not be enough time with capacity constraints. We are forced to work with whatever weather we are given, and this could certainly mean you may miss your time if the summer weather doesn't cooperate. We know this isn't ideal, but it is an honest assessment of the situation.